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Shipping & Returns

Shipping

Your items will usually be shipped within 3 working days of us receiving the order, and you will receive a tracking number at that time.  Delivery time will depend on your location and the shipping method you chose at checkout.
We can ship to virtually any address in the world. Note that there are restrictions on some products due to customs laws and shipper's policy restrictions- most notably, some products cannot be shipped to international destinations, and some shipping methods do not allow for delivery to PO addresses.  



Returns Policy


If we made a mistake or you receive a defective item, please contact us, we want to make it right!  You can use the Support link on this website or email support@bynightstudios.com  We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) and send you the correct item asap.  If you need to return an item, please Contact Us with your order number and details about the product you would like to return and why. We will respond quickly with instructions for how to return items from your order- no robots here, you will always get a reply from a real human!